We’ll accept return requests for items that are unopened and unused. The product(s) must be in their original packaging and in the same condition it was received.
We do not accept returns on custom (Create your Own) items.
If you wish to return your item, we must receive your request within 10 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your refund was approved.
If approved, the money will be refunded to your original method of payment within 7 days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email firstname.lastname@example.org within 10 days of receiving your product to begin the process.
After an RMA is approved, we will send you a PDF of a return shipping label. Please print it out and affix to your package.
You are responsible for paying for the return shipping costs. (You are not responsible for the cost of returning a damaged or defective item. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “Closeout, Discontinued or Final Sale”, it does not qualify for a return and cannot be refunded.
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item. We are not liable for lost or misdirected packages.